| Conflict
Management Training
Participants learn to detect perceptions and styles of managing conflict; causes, stages and types of conflict, motivations for difficult behavior, advantages to conflict, proactive steps to take, impacts of self-disclosure and effective communication on conflict management.
Coping with Difficult People
Types & Causes of Conflict
Levels of Conflict
Functional & Dysfunctional
Stages of Conflict
Position vs Interest
Types of Difficult Behaviors
Conflict Based on Values
Conflict in Organizations
Resolving Conflict
The Stress of Conflict
Latent Conflict
Hidden Costs of Conflict
The Value of Conflict
Creative Conflict
Styles of Conflict Management
Confrontation Skills
Coping with Difficult People
Participants will learn to detect perceptions and styles of managing conflict as well as the causes, stages and types of conflict and motivations for difficult behavior. Explore ‘what’s going on below the surface’ or ‘why people can be difficult’. Discover advantages to conflict, proactive steps to take, the impact of self-disclosure and effective communication on dealing with difficult people.
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